Strong Front Line for Any Business
Every heard the phrase “you only have one chance to make a first impression” or “put your best foot forward”? I’ll assume so, otherwise they wouldn’t be cliques. These count in life and even more so in business. In life if you make a bad first impression that sucks, but you can overcome it by showing of your best features. As a company if you make a bad first impression the chances of getting a chance to make up for it are slim. More likely than not that costumer will never deal with you again. As in life, everything in business is centered around building strong relationships, and these relationships are a lot easier if started on a strong note.
I also realize customer service is not a high paying or overly desirable job. Therefore trying to get people to be excited about it is difficult, but please if you are going to place these people as your first point of contact try to make sure they do lose a sale before they even forward a customer to the right people.